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Policies & Guest Protocols
Updated January 2012
     

Rental Terms

1. All available suites are reserved on the basis of availability
2. All rental periods are 'paid on
arrival.
3. Payment terms are cash, check or money order. We do not transact payment via credit card.
4. Subletting or timesharing is not
permitted, unless authorized in
advance by the management.
Approved subleases will be subject
to our house policies.
5.Reunions and large groups are subject to a surcharge. Due to local occupancy ordinances, our facility will accommodate up to 20 persons (including children) Click here for details.

RESERVATIONS
1.
All Reservations are secured (locked-in) with our Confirmation. Until a Confirmation is received by a guest, the rental unit is NOT considered reserved for that guest.
2
. We do not "hold" rooms for any period for a call back to secure a reservation. On this basis there is no priority on the order of inquiry. Vacancies are booked on good-faith commitment and/or a payment commitment/deposit transaction.
3.We reserve the right to entertain all inquiries for available vacancies. For security reasons we are not obligated to divulge correspondence or prospective guests inquiring on the same vacancy, or the order or priority of these inquiries.

CHECK-IN, CHECK-OUT
We cannot accommodate check-ins earlier than 4PM, and we expect guests to check-out promptly at 11AM as stated in our Confirmation.

Our affordable rates are possible because we maintain a lean staff that can manage cleaning and restocking our units between stays based on time windows between these Check-in & Check-out times.

Deposit & Cancellation Policy


1. Advance deposit of 30% (rounded @ $5) required for reservations on weekly, monthly, and seasonal rentals, and weekends for groups (2 or more units). Deposits are not required on single party weekend reservations. For more information about our Deposit payment process please go to our Deposit page.
2. Cancellation Policy - For weekend stays, we would appreciate a 3-day notice to give us time to rebook the unit. For Full Week stays, 30 day advance cancellation notice prior to reservation occupancy
date for deposit refund, otherwise
deposit is forfeited.If a cancellation occurs during and before the end of the reserved rental period then the deposit and residual rental fees paid for the rental unit will be forefeited and will not be refunded unless the management is able to rebook the unit for the remaining rental period to recover those fees.
3. All deposits will be applied to the total rent fee due at the time of
occupancy with exception of the monthly/seasonal rental. Deposit on seasonal (monthly) rental will be
held until the end of the term, or
will be forfeited if a cancellation
occurs before completion of the
seasonal rental.
4. On weekend or partial week bookings when deposit is not required, we require at least a 3-day advance notification of cancellation.

  House Policies

1. We have a "Quiet Time" policy. Between 10 PM and 10 AM, we ask that our guests observe this quiet time period so there is minimal disturbance to surrounding neighbors. Our facility is located in a residential area with family homes on all sides.
2 .Housekeeping is scheduled between stays. There is no 'daily maid' service, however, linens will be changed out mid-week, during weekly rentals, or stays 4 nights or longer.
3 . Union Pier Summer House is a Smoke free facility. In consideration for the health and safety of all of our guests, smoking must be confined to outdoor decks.
4 . Children are welcomed. In consideration for all our guests, we ask that parents monitor children while on the premises.
5 . Sorry, we do not allow pets, regardless of size or how "well behaved". The only exception are seeing eye dogs for the visually impaired. If you cannot part with your pet the following resources list pet friendly establishments:

petfriendlytravel.com
petswelcome.com
takeyourpet.com

Local Pet Boarding

www.thepetzcarlton.com
(Located near Three Oaks, MI)

Lochinvar Kennel
18446 Kinst Rd.
New Buffalo, MI 49117
Phone: (269) 469-3733

Duneland Pet Sitters
5891 W 750 N
Michigan City, IN 46360
Phone: (219) 872-7387


6. Telephone hook-up must be prearranged directly with the telephone company at renter's expense. Phones are not otherwise provided in the rental suite.
7. Cable/WiFi Internet is a "free-to-guest" service. It is provided at the will and discretion of the management and not factored into the rental rates. Therefore, there is no compensation on guest bill should there be an outage or disruption of service during guest's stay. If you bring a computer, please bring a surge suppressor. We will not be held responsible for damage to guest computers/media devices due to any power surges at our facility. Cable channel programming and Wifi configuration are pre-set by the management under contract with the provider and will not be modified to accommodate the vacation rental.
8. We do not provide storage for bicycles, beach or recreation equipment.
9. We do not provide parking for RV's boat trailers, and campers.
10. Management will not be responsible for lost or missing personal items.
11. All our guests are expected to
honor the rules posted at our
nearby Chikaming Township
beach. There is no ramp access for boats or jet skis at this beach.
12. Our Guests may receive their own guests during their stay, however they are expected to observe the house rules during their visit.

     
   
 
 
Union Pier Summer House 9663 Berrien Street, Union Pier Michigan 49129 - 269-469-2141
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